Consumer Protection Act, 1986
27. Penalties
Where a trader or a person against whom a complaint is made or the complainant
fails or omits to comply with any order made by the District Forum, the State
Commission or the National Commission, as the case may be, such trader or
person or the complainant shall be punishable with imprisonment for a term
which shall not be less than one month but which may extend to three years, or
with fine which shall not be less than two thousand rupees but which may extend
to ten thousand rupees, or with both :
Provided that the District Forum, the State
Commission or the National Commission, as the case may be, may, if it is
satisfied that the circumstances of any case so require, impose a sentence of
imprisonment or fine, or both, for a term lesser than the minimum term and the
amount lesser than the minimum amount, specified in this section.